Frequently Asked Questions
Everything you need to know about finding your dream dress, sustainably.
Are the gowns authentic designer pieces?
Yes, every gown at Loved Twice Bridal undergoes a rigorous authentication and quality inspection process to ensure you are receiving a genuine designer wedding dress in excellent condition.
What is your return policy for pre-loved bridal wear?
Due to the delicate and unique nature of our inventory, all sales are final. We provide detailed measurements and high-resolution photos for every listing to help you make an informed decision.
How do I determine my correct size?
Bridal sizing runs differently than standard street sizing. We include specific bust, waist, and hip measurements for each gown. We recommend having a professional tailor take your current measurements before purchasing.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. All gowns are insured and tracked to ensure they arrive safely at your doorstep.
Can I see the dress in person before buying?
We are a curated online boutique designed to reach brides everywhere. While we do not have a traditional showroom, we offer virtual consultations to show you the gown's details over video call.
How are the dresses cleaned before shipping?
Most of our gowns arrive professionally dry-cleaned. If a gown requires additional care, it will be clearly noted in the product description so there are no surprises.